ISP management platform (OSS/BSS) Your whole ISP, running on one system.
The Inerxia Operating System is ISP management and OSS/BSS software that runs subscribers, billing, dunning, inventory, tickets, dashboards and provisioning over a single dataset — so month-end stops being a merge of exported files.
- 7
- modules, one platform
- 24/7
- automated suspend and reconnect
- <4
- weeks to your first live cycle
Seven modules share the same subscriber record.
Nothing is exported. Nothing is cross-referenced by hand. When a payment clears, the ledger, the service state and the dashboard all move at the same moment — because they are reading the same row.
| ID | Event | Detail | Status | Value |
|---|---|---|---|---|
| #48201 | Auto-suspend | Past due · 4 days · policy DUNN-04 | Suspended | −1 service |
| #48202 | Auto-reconnect | ACH payment cleared · $74.00 | Reconnected | 2 min |
| #48203 | Cycle invoicing | Sales tax, USF and E911 applied · emailed | Issued | 2,418 docs |
| #48204 | ONU turn-up | OLT-3 · PON 4 · profile FTTH-1G | Provisioned | 38 sec |
| #48205 | Payment reconciled | Paid via reminder link · matched to invoice | Cleared | +$74.00 |
Modules
What each one actually does.
Every module is included. There is no edition where dunning costs extra.
Automated suspend & reconnect
Suspend the subscriber who owes and restore the one who pays, on your own aging rules, at any hour of the day.
- Aging thresholds, grace periods and exception lists you control
- Reconnection fires on cleared payment, never on a promise
- Full audit trail on every state change
Invoicing & tax
Mass-issue the entire cycle with sales tax, USF and E911 surcharges applied, delivered straight to the subscriber.
- Multi-jurisdiction tax and regulatory surcharges
- Proration, credits, discounts, fees and refunds
- Sync to QuickBooks, Xero or your GL
Subscribers & contracts
One complete record per subscriber: the contract, the plan, the balance, the installed equipment and the full history of contact.
- Single record across residential, business and bulk accounts
- Service addresses, serviceability and coverage zones
- Every interaction on the same timeline
Inventory control
Equipment and materials by warehouse, with traceability of what is installed, where it sits and who touched it.
- Serialized ONUs, CPE, radios and consumables
- Warehouse, truck and customer-premises locations
- Purchase orders and supplier records
Support ticketing
A help desk with traceability: every case logged, assigned, escalated and measurable against an SLA.
- Automatic ticket creation from any channel
- Escalation paths and account-level history
- Tied to the same subscriber record as billing
Management dashboard
Operating and executive indicators in real time: accounts receivable, aging, collections and network health.
- MRR, churn, aging buckets and collection rate
- Network and outage state alongside the financials
- Custom report builder for the board pack
Provisioning
Turn up and configure the equipment that delivers the service, from inside the same system that bills for it.
- OLT / GPON turn-up and ONU profiles
- RADIUS authentication and bandwidth policy
- TR-069 ACS for remote CPE management
And on top of all seven: AI agents that work the queue and chase past-due balances with your own payment links, a contact center for your team, and Intelligence reading every call and ticket the modules produce.
In plain terms
What is ISP management software?
It is the platform where an internet provider runs the whole operation: subscriber and contract records, cycle invoicing, collections, suspension and reconnection for non-payment, equipment inventory, the support desk and network provisioning. It replaces the mix of spreadsheets, standalone accounting software and manual process most providers run on.
Subscriber and contract management
A single record per subscriber with plan, balance, installed equipment and service history.
Invoicing and tax
Mass issuance of the full cycle with the surcharges your jurisdiction requires, delivered to the subscriber.
Automated dunning
Suspension on your own dunning rules and reactivation the moment payment confirms, with nobody in the loop.
Collections and reconciliation
Payments confirmed by the processor you already use flow back into the system and match themselves against the issued invoice; the collections agent sends reminders with your own payment links.
Network provisioning
Turn-up and configuration of the equipment delivering the service — OLT/GPON, RADIUS and TR-069 — from the same platform.
Support and indicators
A help desk with traceability, plus operating and executive indicators in real time.
Pricing
Priced per active subscriber.
From $0.88 per active subscriber per month on an annual contract, with a $350 monthly minimum. Everything included; premium features à la carte.
Tier rate: $0.88 per active subscriber per month with an annual contract
$5,280 per year. Estimate only — final quote includes premium features and integrations.
Keep reading.
- GuideISP billing software buyer's guideWhat ISP billing software should handle, when spreadsheets stop working, fiber vs WISP needs, how to evaluate vendors and what migration should look like.
- GuideWISP billing softwareWhat WISP billing software must handle for fixed wireless ISPs: RADIUS suspension, CPE and installs, outages by sector, USF and E911, and a safe migration.
- PricingInerxia pricingHow each product is priced, and what is included with every deployment.
- ComparisonSonar alternativeInerxia vs Sonar: where Sonar is stronger, what Inerxia adds, and how switching works.
Questions operators ask.
What is ISP billing software?
ISP billing software issues recurring invoices to an internet provider's subscribers and collects on them. In Inerxia it runs mass cycle invoicing with sales tax, USF and E911 surcharges, proration, credits and refunds, on the same subscriber record as dunning, inventory, tickets and provisioning — so the bill and the service state never disagree.
What does OSS/BSS mean for an internet provider?
OSS/BSS is the pair of systems an ISP runs on: operations support (provisioning, network and equipment) and business support (billing, collections and customer records). Inerxia puts both over one subscriber record — OLT/GPON, RADIUS and TR-069 provisioning next to invoicing, dunning and ticketing — instead of two products joined by exports.
Which modules are included?
All seven are included: automated suspend and reconnect, invoicing and tax, subscribers and contracts, inventory control, support ticketing, a management dashboard and provisioning. There is no edition where dunning costs extra, and every module reads and writes the same subscriber record.
Does Inerxia sync with QuickBooks or Xero?
Yes. Invoicing syncs to QuickBooks, Xero or your general ledger, so your accounting system keeps receiving the entries it expects while billing, collections and reconciliation run inside Inerxia.
How does provisioning connect to billing?
Provisioning runs from the same system that bills for the service. Reconnection fires on a cleared payment, and the service state, ledger and dashboard update together because they read the same subscriber row. Turn-up covers OLT/GPON and ONU profiles, RADIUS authentication and bandwidth policy, and TR-069 remote CPE management.
What does the management dashboard report?
It reports operating and executive indicators in real time: MRR, churn, aging buckets, collection rate and accounts receivable, with network and outage state alongside the financials. A custom report builder covers the board pack.
Issue your first full cycle in under four weeks.
We migrate your subscribers, contracts and balances, configure your plans and dunning rules, run a cycle in parallel with yours, and stand next to you on go-live day.