Your whole ISP, running on one system.
The subscriber base, the billing, the dunning, the inventory, the tickets, the indicators and the provisioning — over a single dataset, so month-end stops being a merge of exported files.
One platform
Seven modules share the same subscriber record.
Nothing is exported. Nothing is cross-referenced by hand. When a payment clears, the ledger, the service state and the dashboard all move at the same moment — because they are reading the same row.
Modules
What each one actually does.
Every module is included. There is no edition where dunning costs extra.
Automated suspend & reconnect
Suspend the subscriber who owes and restore the one who pays, on your own aging rules, at any hour of the day.
- Aging thresholds, grace periods and exception lists you control
- Reconnection fires on cleared payment, never on a promise
- Full audit trail on every state change
Invoicing & tax
Mass-issue the entire cycle with sales tax, USF and E911 surcharges applied, delivered straight to the subscriber.
- Multi-jurisdiction tax and regulatory surcharges
- Proration, credits, discounts, fees and refunds
- Sync to QuickBooks, Xero or your GL
Subscribers & contracts
One complete record per subscriber: the contract, the plan, the balance, the installed equipment and the full history of contact.
- Single record across residential, business and bulk accounts
- Service addresses, serviceability and coverage zones
- Every interaction on the same timeline
Inventory control
Equipment and materials by warehouse, with traceability of what is installed, where it sits and who touched it.
- Serialized ONUs, CPE, radios and consumables
- Warehouse, truck and customer-premises locations
- Purchase orders and supplier records
Support ticketing
A help desk with traceability: every case logged, assigned, escalated and measurable against an SLA.
- Automatic ticket creation from any channel
- Escalation paths and account-level history
- Tied to the same subscriber record as billing
Management dashboard
Operating and executive indicators in real time: accounts receivable, aging, collections and network health.
- MRR, churn, aging buckets and collection rate
- Network and outage state alongside the financials
- Custom report builder for the board pack
Provisioning
Turn up and configure the equipment that delivers the service, from inside the same system that bills for it.
- OLT / GPON turn-up and ONU profiles
- RADIUS authentication and bandwidth policy
- TR-069 ACS for remote CPE management
One platform
And on top of all seven: AI agents that work the queue, InerxiaPay for collections, and Intelligence reading every call and ticket the modules produce.
In plain terms
What is ISP management software?
It is the platform where an internet provider runs the whole operation: subscriber and contract records, cycle invoicing, collections, suspension and reconnection for non-payment, equipment inventory, the support desk and network provisioning. It replaces the mix of spreadsheets, standalone accounting software and manual process most providers run on.
Subscriber and contract management
A single record per subscriber with plan, balance, installed equipment and service history.
Invoicing and tax
Mass issuance of the full cycle with the surcharges your jurisdiction requires, delivered to the subscriber.
Automated dunning
Suspension on your own rules and reactivation the moment payment confirms, with nobody in the loop.
Collections and reconciliation
Online payment whose status returns to the system and matches itself against the issued invoice.
Network provisioning
Turn-up and configuration of the equipment delivering the service, from the same platform.
Support and indicators
A help desk with traceability, plus operating and executive indicators in real time.
Issue your first full cycle in under four weeks.
We migrate your subscribers, contracts and balances, configure your plans and dunning rules, run a cycle in parallel with yours, and stand next to you on go-live day.