ISP management software Everything you need to run your ISP.
Subscribers, invoicing, dunning, inventory, tickets, dashboards and provisioning on one dataset — with AI voice and text agents that answer, resolve and collect on top of it.
| ID | Event | Detail | Status | Value |
|---|---|---|---|---|
| #48201 | Auto-suspend | Past due · 4 days · policy DUNN-04 | Suspended | −1 service |
| #48202 | Auto-reconnect | ACH payment cleared · $74.00 | Reconnected | 2 min |
| #48203 | Cycle invoicing | Taxes, USF and E911 applied · emailed | Issued | 2,418 docs |
| #48204 | Payment reconciled | Paid via reminder link · matched to invoice | Cleared | +$74.00 |
| #48205 | Sector fault flagged | 9 contacts clustered · Zone 07 OLT-3 | Escalated | before 1st ticket |
Suspend, collect, reconnect and reconcile — without a person in the loop.
The system
Four products. One subscriber record.
One subscriber, four views. Pick a product to see it working on the same account.
Run the whole ISP on one record.
Seven modules over one dataset, so month-end stops being a file merge.
7 modules, one platform · Automated suspend and reconnect · Live in under 4 weeks
| Invoice | Date | Amount | Status |
|---|---|---|---|
| INV-10482 | Sep 01 | $74.00 | Paid |
| INV-10311 | Aug 01 | $74.00 | Paid |
| INV-10177 | Jul 01 | $74.00 | Paid |
My internet has been off since this morning.
Hi Dana. I see a past-due balance of $74.00, so service was paused. I can text you the payment link now.
Yes, send it.
Sent. As soon as the payment confirms, your service turns back on automatically.
Zone 07 flagged. Ninety-four contacts from one service area in nine days, clustered before a single one was filed as an outage.
One record
One payment. Everything moves.
All four products read and write the same subscriber row. A payment clears, and everything that depends on it updates together.
- Plan
- Fiber 500
- Area
- Zone 07
- Equipment
- ONU-7F3A21
0 file exports0 manual reconciliations1 subscriber record
Operating System
Seven modules, one dataset.
One subscriber, one record. The numbers in the dashboard are the numbers on the invoice.
Tap a module to find it on the record.
| Invoice | Date | Taxes & fees | Total | Status |
|---|---|---|---|---|
| INV-20931 | Sep 01 | $9.00 | $74.00 | Paid late |
| INV-20417 | Aug 01 | $9.00 | $74.00 | Paid |
| INV-19902 | Jul 01 | $9.00 | $74.00 | Paid |
Subscriber Intelligence
“Right now we kind of do it by hand and by memory.”
The answer is already in your call recordings.
980 calls a month sit unanalyzed on your phone system. Inerxia reads every one.
Zone 07 flagged. Ninety-four contacts from one service area in nine days, clustered before a single one was filed as an outage.
- Identity verified
- Outage acknowledged
- Credit offered and applied
- of calls scored
- 100%
- of calls scored
- interactions / month
- ~2,200
- interactions / month
- new tools to log into
- 0
- new tools to log into
Integrations
Fits the stack you already run.
Native and custom connectors across the systems that define your subscribers. No rip and replace.
Results
What operators move with Inerxia.
Retention, support, collections, operational efficiency and cost — the figures each use-case page publishes.
Daily churn scoring and a save offer weeks before the cancellation call.
Outages, balances, resets and plan changes resolved end to end.
Reminders, payment plans and your own payment links over voice and text.
Appointments confirmed, no-shows rescheduled, technician windows coordinated.
Agents take the repetitive contacts off your most expensive people.
Rollout
Your first full cycle in under four weeks.
Migrate, configure, go live — then expand module by module.
Included in every deployment
- Data migrationEvery record verified, no downtime.
- TrainingOn your workflow, not a curriculum.
- SupportA direct line to your install team.
Pricing
Two prices to start with.
The software is priced per active subscriber; agents are priced per agent. Everything else is quoted on a call.
Software
From
$0.88
per active subscriber / month
Annual contract, $350/month minimum. Tiers down to $0.53. Everything included.
Estimate your priceAI Agents
Starts at
$500
USD per AI agent
Voice, SMS, web chat and email agents for support, retention, collections, field ops and upsell. Add channels and capabilities per agent.
How agents are pricedPositioning
Sonar and Splynx keep the record. We run the shift.
They are good systems of record, and we say so plainly. But a system of record does not answer the phone at 9 PM, does not negotiate a payment plan, and cannot tell you what nine hundred calls last month were actually about. That work still lands on your team. It does not have to.
| Capability | Sonar, Splynx | Inerxia |
|---|---|---|
| System of record | ||
| Automated suspend and reconnect | ||
| Agents that answer inbound | ||
| QA on every call | ||
| Managed operation (BPO) |
Keep reading.
- PricingInerxia pricingHow each product is priced, and what is included with every deployment.
- GuidesAll guidesBilling, WISP billing, churn, collections and BEAD reporting, explained.
- ComparisonSonar alternativeInerxia vs Sonar: where Sonar is stronger, what Inerxia adds, and how switching works.
- CompanyAbout InerxiaWhat we build, who it is for, and who backs us.
Questions operators ask.
What is ISP management software?
It is the platform where an internet provider runs the whole operation: subscriber and contract records, cycle invoicing, collections, suspension and reconnection for non-payment, equipment inventory, the support desk and network provisioning. It replaces the mix of spreadsheets, standalone accounting software and manual process most providers run on.
Is this for a WISP or only for fiber?
Both. Provisioning covers OLT/GPON for fiber and RADIUS plus TR-069 for fixed wireless. Most operators we work with run a mix, and the subscriber record does not care which medium delivers the service.
At what subscriber count does this make sense?
Around 1,500 subscribers a spreadsheet stack still works. It stops working somewhere between 3,000 and 10,000, when a missed invoice costs more than the software. Our smallest deployments run a few thousand subscribers; the largest run past a million lines through the AI BPO.
Can you migrate our data without stopping the operation?
Yes. We bring subscribers, contracts, balances and equipment across, verify every record against your current base, then run a full cycle in parallel with yours before anything goes live. Nothing cuts over until the parallel cycle matches.
Do we have to change payment processors?
No. Inerxia works with the payment processor you already use. Reminders and collections messages carry your own payment link, and when your processor confirms a payment the platform reconciles it against the invoice and restores service.
Are the suspensions and reconnections really automatic?
Yes, on your rules. You set the aging thresholds, the grace periods and the exceptions. Reconnection fires on confirmed payment, not on a promise, and it runs at 2 AM on a Sunday the same as it does on a Tuesday.
What if our team has never used a system like this?
Training is included and delivered against your own workflow, not a generic curriculum. Migration, training and support are part of the deployment, not an add-on line item.
How long until we go live?
Four weeks to your first full cycle issued in Inerxia. Weeks one and two are migration, weeks two and three are configuration and a parallel cycle, week four is go-live with live support on the floor.
Seven modules over one subscriber base.
Mass cycle invoicing, automated suspension for non-payment, reconnection the moment the payment clears, plus inventory, ticketing and OLT/GPON provisioning — with no file exports and no manual reconciliation.