AI Agents/Upselling
Upsell and ARPU growth for ISPs Raise ARPU with the right offer for each subscriber.
Inerxia's upselling agent identifies plan upgrades, data add-ons and converged bundles for each subscriber in real time, then delivers the personalized offer in every channel — turning your existing base into your best growth channel.
- Channels
- SMS · Outbound voice · In-app push · Retail handoff
- ARPU per active line
- +$2.40
Text message · carrier delivered
The problem
The cheapest growth lives in your installed base — and it is the channel you ignore.
Acquiring a new subscriber costs five to seven times more than upselling an existing one. But generic campaigns burn the base and train people to ignore you. Upselling has to be personal, contextual and delivered at the moment the need is actually visible in the data.
What is ARPU?It resolves it in the thread.
On SMS, web chat and email it authenticates the subscriber, resolves the request and sends the link — with the full account context, in seconds.
And it answers the phone.
Natural inbound and outbound calls that identify the account and take the action live — no IVR maze, no hold music.
Hi Luis, this is Inerxia. I noticed your usage is up 68% this month.
Yes, I keep running out before the end of the month.
I can move you up to Fiber 1 Gb with the TV bundle for just $5 more a month.
Perfect, activate it.
Triggers
What sets the agent off.
Signals are scored in real time and the right action fires automatically, inside the limits you set.
Signals
Actions
“We stopped blasting the whole base. Fewer offers, better targeted, and acceptance more than doubled.”
Pricing · Upselling agent
Starts at $500 USD per AI Agent
The Upselling agent starts at $500. Add channels — voice, SMS, web chat, email — and the capabilities it needs; both are priced into your quote.
Keep reading.
- GuideHow to reduce ISP churnHow internet providers reduce churn: measure it properly, read the early-warning signals already in your data, fix involuntary churn and time retention offers.
- GlossaryARPU (Average Revenue Per User)ARPU (Average Revenue Per User) is total recurring revenue divided by the average number of subscribers over the same period, usually measured monthly.
- AI agentRetentionScore churn daily, intervene weeks early.
Questions operators ask.
What does an AI upselling agent do for an ISP?
It identifies plan upgrades, data add-ons and converged bundles for each subscriber in real time and delivers a personalized offer in the channel that subscriber uses, raising average revenue per user from the base you already have.
How does it decide who gets an offer?
It scores each subscriber on signals such as usage, how close they are to their plan ceiling, lifetime value and behavior, and makes the offer at the moment the need is actually visible in the data rather than on a campaign calendar.
How is this different from a mass marketing campaign?
Generic campaigns burn the base and train subscribers to ignore you. The upselling agent sends one relevant offer to the right subscriber at the right time, which is why it converts better than a mass campaign.
Which channels does it use?
SMS, outbound voice, in-app push and email, with a handoff to your retail team when the sale should close in person. Each offer goes out in the channel that subscriber actually uses, inside the limits you set, and every action is logged against the subscriber record.
Watch it work on your own data.
Book a 30-minute demo and see the upselling agent build next-best offers against your real subscriber base.