Inerxia
Upselling · 03

Raise ARPU with the right offer for each subscriber.

AI identifies plan upgrades, data add-ons and converged bundles in real time, then delivers personalized offers in every channel — turning your existing base into your best growth channel.

SMS·Outbound voice·In-app push·Retail handoff
IX
Inerxia Support
+1 (415) 555-0142
SMS

Text message · carrier delivered

Hi Luis. Your usage is up 68% this month — you are going to run out on your current plan.14:10
I can move you to Fiber 1 Gb with TV free for 3 months, for $5 more. Interested?14:10
Hmm, sounds good. What is it after the 3 months?14:12
$54.90/mo — locked for 12 months. Sending a one-tap activation link.14:12
Inerxia · Offers · propensity 0.82Upgrade activated · +$5 ARPU
+$2.40
ARPU per active line

The problem

The cheapest growth lives in your installed base — and it is the channel you ignore.

Acquiring a new subscriber costs five to seven times more than upselling an existing one. But generic campaigns burn the base and train people to ignore you. Upselling has to be personal, contextual and delivered at the moment the need is actually visible in the data.

Text agent

It resolves it in the thread.

On SMS, web chat and email it authenticates the subscriber, resolves the request and sends the link — with the full account context, in seconds.

IX
Inerxia Support
+1 (415) 555-0142
SMS

Text message · carrier delivered

Hi Luis. Your usage is up 68% this month — you are going to run out on your current plan.14:10
I can move you to Fiber 1 Gb with TV free for 3 months, for $5 more. Interested?14:10
Hmm, sounds good. What is it after the 3 months?14:12
$54.90/mo — locked for 12 months. Sending a one-tap activation link.14:12
Inerxia · Offers · propensity 0.82Upgrade activated · +$5 ARPU

Voice agent

And it answers the phone.

Natural inbound and outbound calls that identify the account and take the action live — no IVR maze, no hold music.

L
Luis P. #71,308
Fiber 300 · usage +68%
01:42
Live transcript
Agent

Hi Luis, this is Inerxia. I noticed your usage is up 68% this month.

Sub

Yes, I keep running out before the end of the month.

Agent

I can move you up to Fiber 1 Gb with the TV bundle for just $5 more a month.

Sub

Perfect, activate it.

Upgrade activated · +$5 ARPU

Triggers

What sets the agent off.

Signals are scored in real time and the right action fires automatically, inside the limits you set.

Upsell propensity · liveLive

Signals

UsagePlan ceilingLifetime valueBehavior
0.91
intent score

Actions

AI callSMS offerEmail
12,840 next-best offers / day · automated
+$2.40
ARPU per active line
18%
offer acceptance rate
2.1×
conversion versus a mass campaign
We stopped blasting the whole base. Fewer offers, better targeted, and acceptance more than doubled.
Head of Growth · regional broadband operator

Watch it work on your own data.

Book a 30-minute demo and see the upselling agent build next-best offers against your real subscriber base.