AI Agents/Billing & Collections
AI collections for internet providers Billing reminders and collections, on autopilot.
Inerxia's billing and collections agent sends payment reminders, runs soft and firm collections and negotiates payment plans over voice and text — sending your own payment link in the same conversation, with service restored once your processor confirms the payment.
- Channels
- Outbound voice · SMS · Email · Payment link
- revenue recovered
- +24%
Text message · carrier delivered
The problem
Collections is the most expensive call you make — and the easiest one to automate.
Most past-due accounts are not bad payers. They are forgetful, distracted, or waiting for a workable arrangement nobody offered them. AI can reach all of them, on every cycle, at a fraction of the cost — and unlike a dialer, it can actually negotiate the split and send the payment link in the same conversation, and service comes back the moment the payment confirms.
What is dunning?It resolves it in the thread.
On SMS, web chat and email it authenticates the subscriber, resolves the request and sends the link — with the full account context, in seconds.
And it answers the phone.
Natural inbound and outbound calls that identify the account and take the action live — no IVR maze, no hold music.
Hi Ana, this is Inerxia. Your invoice of $47.20 is five days past due.
Yes, I know, but money is tight this month.
I can split it in two: $23.60 today and $23.60 on the 15th. Does that work?
Yes, perfect, send me the link.
Triggers
What sets the agent off.
Signals are scored in real time and the right action fires automatically, inside the limits you set.
Signals
Actions
“We tripled our collections coverage without adding a single agent — and recovered receivables we used to write off.”
Pricing · Billing & Collections agent
Starts at $500 USD per AI Agent
The Billing & Collections agent starts at $500. Add channels — voice, SMS, web chat, email — and the capabilities it needs; both are priced into your quote.
Keep reading.
- GuideISP collections and dunning playbookHow an ISP should handle past-due bills: dunning schedules, grace periods, suspension and reconnection for non-payment, payment plans and the metrics to track.
- GlossaryDunningDunning is the process of contacting customers about overdue payments in a defined sequence of escalating steps.
- GlossaryPay-by-textPay-by-text is a payment method in which a subscriber settles a bill from an SMS conversation, usually by following a secure payment link or confirming a saved payment method.
Questions operators ask.
What does an AI collections agent do for an ISP?
It sends payment reminders, runs soft and firm collections and negotiates payment plans over voice and text, then sends your payment link in the same conversation; service restores automatically when your processor confirms the payment. It reaches every past-due account on every cycle without growing the call center.
Can it negotiate a payment plan?
Yes. Most past-due subscribers are not bad payers; they are forgetful, distracted or waiting for a workable arrangement. The agent can offer a split — for example, part of the balance today and the rest on a later date — and send the link for the first payment on the spot.
How is it different from an autodialer?
A dialer can only deliver a message. The collections agent holds the conversation: it can negotiate the split and send the payment link in the same call or text thread, with service restored on confirmed payment, and it works from signals such as invoice age, payment method and the subscriber's preferred channel.
Does service reconnect automatically after payment?
Yes. In Inerxia, reconnection fires on confirmed payment, not on a promise, following the dunning rules you configure. It runs at 2 AM on a Sunday the same as it does on a Tuesday.
Which channels does it use?
Outbound voice, SMS, email and payment links. Subscribers pay through your own payment link, and once your processor confirms it, the payment reconciles against the invoice already issued. Every contact runs inside the limits you set and is logged against the subscriber record with a full audit trail.
Watch it work on your own data.
Book a 30-minute demo and see the collections agent work your real aging report, live.