AI Agents/Field OperationsDraft
Field service scheduling for ISPs Confirm and schedule truck rolls without the dispatch load.
Inerxia's field operations agent confirms appointments, reschedules no-shows and coordinates technician windows over voice and text — cutting failed truck rolls and freeing dispatch for the real exceptions.
- Channels
- SMS · Outbound voice · Reminders · Dispatch handoff
- failed truck rolls
- −41%
Text message · carrier delivered
The problem
A failed truck roll is the most expensive appointment you never completed.
No-shows, wrong windows and unconfirmed installs send crews to empty houses. Dispatch teams spend the day on confirmation calls and reschedules while customers wait and visit costs pile up on jobs that were doomed before the truck left the yard.
What is a truck roll?It resolves it in the thread.
On SMS, web chat and email it authenticates the subscriber, resolves the request and sends the link — with the full account context, in seconds.
And it answers the phone.
Natural inbound and outbound calls that identify the account and take the action live — no IVR maze, no hold music.
Hi Marta, this is Inerxia, confirming tomorrow's installation between 9 and 11 AM.
Could we move it to the afternoon instead?
I have a 12 to 2 PM window with a crew already in your area. I will book it and text you the details.
Great, thanks.
Triggers
What sets the agent off.
Signals are scored in real time and the right action fires automatically, inside the limits you set.
Signals
Actions
“Dispatch stopped spending the morning on confirmation calls. They handle exceptions now, which is what we hired them for.”
Pricing · Field Operations agent
Starts at $500 USD per AI Agent
The Field Operations agent starts at $500. Add channels — voice, SMS, web chat, email — and the capabilities it needs; both are priced into your quote.
Keep reading.
- GuideWISP billing softwareWhat WISP billing software must handle for fixed wireless ISPs: RADIUS suspension, CPE and installs, outages by sector, USF and E911, and a safe migration.
- GlossaryTruck rollA truck roll is dispatching a technician to a subscriber's location for an install, repair or equipment swap.
- GlossaryCPE (Customer Premises Equipment)CPE (Customer Premises Equipment) is any provider-managed device at the subscriber's location: the router, the ONU or ONT on fiber, or the radio and antenna on fixed wireless.
Questions operators ask.
What does the field operations agent do?
It confirms install and repair appointments, reschedules no-shows and coordinates technician windows with subscribers over SMS and outbound voice, then hands dispatch only the real exceptions. Every visit is reconfirmed the day before.
How does it reduce failed truck rolls?
Most failed visits were doomed before the truck left the yard: no-shows, wrong windows and unconfirmed installs. The agent confirms each visit ahead of time, reschedules the ones that will not happen and adjusts to crew location and time windows, so crews stop driving to empty houses.
Does it replace our dispatch team?
No. It takes the confirmation calls and reschedules off dispatch's plate and hands the cases that need a decision — such as reassigning a crew — to your dispatchers, so they spend the day on exceptions instead of phone calls.
Which channels does it use?
SMS, outbound voice and automated reminders, with a handoff to dispatch when a person needs to act. Confirmations and reschedules are coordinated with your dispatch team, so the schedule your crews work from stays current and every visit is reconfirmed the day before.
Watch it work on your own data.
Book a 30-minute demo and see the field operations agent confirm and reschedule real visits from your dispatch board.