Resolve Tier 1 support, and escalate when it matters.
AI agents take inbound calls, chats and text messages, resolve the common cases from end to end, and hand a human the full context when a person is actually needed.
Text message · carrier delivered
The problem
Tier 1 is most of your call center — and the cheapest tickets consume your most expensive agents.
Operators answer the same thirty repetitive cases: outages, balance questions, password resets, plan changes. Queues grow, satisfaction drops, and the team wears down on work that should already be automated. The cost is not just the headcount. It is that nobody senior is available for the case that actually needed them.
Text agent
It resolves it in the thread.
On SMS, web chat and email it authenticates the subscriber, resolves the request and sends the link — with the full account context, in seconds.
Text message · carrier delivered
Voice agent
And it answers the phone.
Natural inbound and outbound calls that identify the account and take the action live — no IVR maze, no hold music.
Hi Pedro, this is Inerxia. I see you reported slow internet — is that right?
Yes, it has been slow since last night.
I am seeing 180 ms of latency on your CPE. I will restart it remotely, it takes about 30 seconds.
Okay, it is working again.
Triggers
What sets the agent off.
Signals are scored in real time and the right action fires automatically, inside the limits you set.
Signals
Actions
“We eliminated the queue. Customers get answers instantly, and our agents only handle the cases that genuinely need a human.”
Watch it work on your own data.
Book a 30-minute demo and see the Tier 1 agent resolve real cases from your queue, live.