Predict churn and stop the port-out before it happens.
Every subscriber scored daily on usage, billing, network and sentiment. AI agents intervene weeks before the cancellation with the right offer, in the right channel, automatically.
Text message · carrier delivered
The problem
By the time the cancellation call comes in, the subscriber has already left.
Classic retention desks react to cancellations. By then the customer has compared offers, signed up somewhere else, and is only calling to confirm. Real retention needs daily scoring and intervention weeks earlier, fed by the signals you already collect and rarely connect: usage, billing history, network quality and what the customer actually said on the last call.
Text agent
It resolves it in the thread.
On SMS, web chat and email it authenticates the subscriber, resolves the request and sends the link — with the full account context, in seconds.
Text message · carrier delivered
Voice agent
And it answers the phone.
Natural inbound and outbound calls that identify the account and take the action live — no IVR maze, no hold music.
Hi Maria, this is Inerxia. How has your service been lately?
Honestly, I have been thinking about switching providers…
I understand. I see you have been on Fiber 300 for 14 months. I can offer 30% off for three months plus a free upgrade to 500.
That sounds good, I will take it.
Triggers
What sets the agent off.
Signals are scored in real time and the right action fires automatically, inside the limits you set.
Signals
Actions
“Inerxia gave us weeks of lead time. We are keeping subscribers we used to lose in silence.”
Watch it work on your own data.
Book a 30-minute demo and see the retention agent score your base and work real save cases, live.