AI Agents/Retention
Churn prediction and retention for ISPs Predict churn and stop the port-out before it happens.
Inerxia's retention agent scores every subscriber daily on usage, billing, network quality and sentiment, then intervenes weeks before the cancellation with the right offer, in the right channel, automatically.
- Channels
- Outbound voice · SMS · Email · Retention desk
- churn within 90 days
- −38%
Text message · carrier delivered
The problem
By the time the cancellation call comes in, the subscriber has already left.
Classic retention desks react to cancellations. By then the customer has compared offers, signed up somewhere else, and is only calling to confirm. Real retention needs daily scoring and intervention weeks earlier, fed by the signals you already collect and rarely connect: usage, billing history, network quality and what the customer actually said on the last call.
What is churn?It resolves it in the thread.
On SMS, web chat and email it authenticates the subscriber, resolves the request and sends the link — with the full account context, in seconds.
And it answers the phone.
Natural inbound and outbound calls that identify the account and take the action live — no IVR maze, no hold music.
Hi Maria, this is Inerxia. How has your service been lately?
Honestly, I have been thinking about switching providers…
I understand. I see you have been on Fiber 300 for 14 months. I can offer 30% off for three months plus a free upgrade to 500.
That sounds good, I will take it.
Triggers
What sets the agent off.
Signals are scored in real time and the right action fires automatically, inside the limits you set.
Signals
Actions
“Inerxia gave us weeks of lead time. We are keeping subscribers we used to lose in silence.”
Pricing · Retention agent
Starts at $500 USD per AI Agent
The Retention agent starts at $500. Add channels — voice, SMS, web chat, email — and the capabilities it needs; both are priced into your quote.
Keep reading.
- GuideHow to reduce ISP churnHow internet providers reduce churn: measure it properly, read the early-warning signals already in your data, fix involuntary churn and time retention offers.
- GlossaryChurnChurn is the rate at which subscribers cancel service over a given period, usually expressed as a monthly percentage of the base.
- GlossaryARPU (Average Revenue Per User)ARPU (Average Revenue Per User) is total recurring revenue divided by the average number of subscribers over the same period, usually measured monthly.
Questions operators ask.
How does the retention agent predict churn?
It scores every subscriber every day on usage, billing history, network quality and sentiment, including what the customer said on their last call. These are signals most operators already collect but rarely connect; together they show which subscribers are drifting toward cancellation long before they call to cancel.
How early does it intervene?
Weeks before the cancellation, not after it. By the time a cancellation call comes in, the subscriber has usually compared offers and signed up elsewhere. The agent acts on the daily risk score instead, with an average warning of 21 days ahead of cancellation shown on this page.
What offers can the retention agent make?
The offers you configure, inside the limits you set — for example, locking a plan price or adding data based on the subscriber's history. The agent chooses the offer and the channel for each subscriber and can confirm the save in the same conversation.
Which channels does it use?
Outbound voice calls, SMS and email, with a handoff to your retention desk when a person should take over. The agent reaches each subscriber in the channel they actually answer, and every save offer and outcome is logged against the subscriber record.
How is this different from a retention desk?
A classic retention desk reacts to cancellation calls, when the decision is already made. The retention agent works the whole base proactively, every day, and reaches at-risk subscribers while there is still time to change their mind.
Watch it work on your own data.
Book a 30-minute demo and see the retention agent score your base and work real save cases, live.