Hand us the base. We run it.
Inerxia operates support, retention, winback, collections, upsell and sales across your entire subscriber base — millions of lines at a time, with AI voice and text agents under human supervision, billed on outcomes rather than seats.
What we operate
The whole operation, not one queue.
Hand us the base and we take the end-to-end flows — across millions of lines at once, all running on the same subscriber brain.
Support · Tier 1/2
Inbound and outbound across voice, SMS and web — resolved end to end, escalated to your team with full context when a person is needed.
124.8K / mo82% resolved by AIRetention
Daily churn scoring over your whole base and save offers that fire weeks before the port-out, not after the cancellation call.
18.2K / mo−34% churnWinback
Recover suspended, delinquent and silently churned lines at scale, in the channel each subscriber actually answers.
22.5K / mo+9% reactivatedBilling & collections
Reminders, payment plans and smart retries, reconciled straight into your billing system. The agents take the payment, not just chase it.
$1.2M / morecoveredUpselling
Next-best offer across the base, at the right moment and in the right channel — upgrades, add-ons and bundles that raise ARPU.
6.1K / mo+$0.4M ARPUSales
Outbound sales and cross-sell over your base and lead lists — qualify, pitch and close new lines at campaign scale.
31.6K / mo+12% conversionField operations
Appointment confirmation, scheduling and no-show recovery coordinated with your dispatch team.
9.4K visits−41% no-shows1,024,882 lines · 24/7 · every channel and language · human supervised
Why it is different
Not a call center with a chatbot bolted on.
A traditional BPO sells you seats and hours. We operate the outcome on your own data, and we only bill when it lands.
Enterprise grade
Built to operate a national base.
Security and compliance
Data residency, PII redaction, role-based access and a complete audit trail on every action.
SLAs you can sign
Contracted resolution, latency and quality targets, reported live rather than at the end of the quarter.
Scale
Millions of lines and national peak volumes with no seat ceiling to run into.
BSS/OSS integration
Connects to your billing, CRM and provisioning — reads and writes, in both directions.
How it works
Live on your base in weeks, not quarters.
Connect
We integrate your BSS/OSS, CRM and channels inside a secure environment.
Model the base
Every subscriber gets a live profile and a risk score within days.
Go live
Agents run only the flows you approve, inside the limits you set.
Report and expand
You get a live dashboard and monthly results, and add flows as trust grows.
Put your base on autopilot.
Book a 30-minute enterprise briefing and watch the operation run against your own data — support, retention, collections and sales, measured on your numbers.