AI BPO for internet providers Hand us the base. We run it.
Inerxia AI BPO is a managed operation for internet providers: Inerxia runs support, retention, winback, collections, upsell and sales across your entire subscriber base with AI voice and text agents under human supervision, billed on resolved outcomes rather than seats.
What we operate
The whole operation, not one queue.
Hand us the base and we take the end-to-end flows — across millions of lines at once, all running on the same subscriber brain.
| Stream | What we run | Volume | Result |
|---|---|---|---|
| Support · Tier 1/2 | Inbound and outbound across voice, SMS and web — resolved end to end, escalated to your team with full context when a person is needed. | 124.8K / mo | 82% resolved by AI |
| Retention | Daily churn scoring over your whole base and save offers that fire weeks before the port-out, not after the cancellation call. | 18.2K / mo | −34% churn |
| Winback | Recover suspended, delinquent and silently churned lines at scale, in the channel each subscriber actually answers. | 22.5K / mo | +9% reactivated |
| Billing & collections | Reminders, payment plans and your own payment links, reconciled straight into your billing system once your processor confirms the payment. | $1.2M / mo | recovered |
| Upselling | Next-best offer across the base, at the right moment and in the right channel — upgrades, add-ons and bundles that raise ARPU. | 6.1K / mo | +$0.4M ARPU |
| Sales | Outbound sales and cross-sell over your base and lead lists — qualify, pitch and close new lines at campaign scale. | 31.6K / mo | +12% conversion |
| Field operations | Appointment confirmation, scheduling and no-show recovery coordinated with your dispatch team. | 9.4K visits | −41% no-shows |
Support · Tier 1/2
124.8K / moInbound and outbound across voice, SMS and web — resolved end to end, escalated to your team with full context when a person is needed.
82% resolved by AI
Retention
18.2K / moDaily churn scoring over your whole base and save offers that fire weeks before the port-out, not after the cancellation call.
−34% churn
Winback
22.5K / moRecover suspended, delinquent and silently churned lines at scale, in the channel each subscriber actually answers.
+9% reactivated
Billing & collections
$1.2M / moReminders, payment plans and your own payment links, reconciled straight into your billing system once your processor confirms the payment.
recovered
Upselling
6.1K / moNext-best offer across the base, at the right moment and in the right channel — upgrades, add-ons and bundles that raise ARPU.
+$0.4M ARPU
Sales
31.6K / moOutbound sales and cross-sell over your base and lead lists — qualify, pitch and close new lines at campaign scale.
+12% conversion
Field operations
9.4K visitsAppointment confirmation, scheduling and no-show recovery coordinated with your dispatch team.
−41% no-shows
Why it is different
Not a call center with a chatbot bolted on.
A traditional BPO sells you seats and hours. We operate the outcome on your own data, and we only bill when it lands.
| Dimension | Traditional BPO | Inerxia AI BPO |
|---|---|---|
| Pricing | Per seat, per hour | Per resolved outcome |
| Capacity | Months to hire and train | Scales to peak instantly |
| Coverage | Shift-based hours | 24/7, every channel |
| Consistency | Varies by agent and by day | The same quality on every contact |
| Ramp time | Weeks per campaign | Days, on your data |
| Languages | Staffed per team | Any, out of the box |
Built to operate a national base.
Security and compliance
Data residency, PII redaction, role-based access and a complete audit trail on every action.
SLAs you can sign
Contracted resolution, latency and quality targets, reported live rather than at the end of the quarter.
Scale
Millions of lines and national peak volumes with no seat ceiling to run into.
BSS/OSS integration
Connects to your billing, CRM and provisioning — reads and writes, in both directions.
How it works
Live on your base in weeks, not quarters.
Connect
We integrate your BSS/OSS, CRM and channels inside a secure environment.
Model the base
Every subscriber gets a live profile and a risk score within days.
Go live
Agents run only the flows you approve, inside the limits you set.
Report and expand
You get a live dashboard and monthly results, and add flows as trust grows.
Pricing · AI BPO
Quoted on a 30-minute call.
We scope AI BPO around your operation on the call, then send a written quote.
- Support, retention, winback, collections, upsell, sales and field coordination
- Operated on your own data, 24/7
Keep reading.
- GuideHow to reduce ISP churnHow internet providers reduce churn: measure it properly, read the early-warning signals already in your data, fix involuntary churn and time retention offers.
- PricingInerxia pricingHow each product is priced, and what is included with every deployment.
- ProductAI AgentsVoice and text agents that answer, resolve and collect.
Questions operators ask.
What is an AI BPO for internet providers?
It is a managed operation where Inerxia runs an ISP's subscriber-facing work for it: support, retention, winback, collections, upsell, sales and field coordination across the entire base. AI voice and text agents do the work under human supervision, on the operator's own data, and the service is billed on resolved outcomes.
How is it priced?
Per resolved outcome, not per seat or per hour. A traditional BPO sells seats and hours whether or not the contact is resolved; Inerxia operates the outcome on your data and only bills when it lands. SLAs on resolution, latency and quality are contracted and reported live.
How is it different from a traditional call center BPO?
A traditional BPO takes months to hire and train, covers shift-based hours and varies by agent and by day. The Inerxia AI BPO scales to peak instantly, covers every channel 24/7 in any language, delivers the same quality on every contact and ramps new campaigns in days on your data.
Does it connect to our billing and provisioning systems?
Yes. It connects to your billing, CRM and provisioning systems and reads and writes in both directions, so agents can send a payment link, change a plan or schedule a visit rather than only log a request. Integration runs inside a secure environment as the first step of the rollout.
How long does it take to go live?
Weeks, not quarters. The rollout has four steps: connect your BSS/OSS, CRM and channels; model the base, giving every subscriber a live profile and risk score within days; go live on only the flows you approve, inside the limits you set; then report monthly results and add flows as trust grows.
What happens when a subscriber needs a person?
The contact is escalated to your team with the full context, so the subscriber does not repeat themselves. Agents only run the flows you approve and act inside the limits you set, and every action is recorded in a complete audit trail.
Put your base on autopilot.
Book a 30-minute enterprise briefing and watch the operation run against your own data — support, retention, collections and sales, measured on your numbers.