AI agents for internet providers They answer the phone. And the texts.
Inerxia AI Agents are voice and text agents for US internet providers that authenticate the subscriber, resolve routine cases end to end, send your payment links, and hand a person the full context when one is needed.
Hi Pedro, this is Inerxia. I see you reported slow internet — is that right?
Yes, it has been slow since last night.
I am seeing 180 ms of latency on your CPE. I will restart it remotely, it takes about 30 seconds.
Okay, it is working again.
Inbound voice · Outbound voice · SMS · Web chat · Email
Two surfaces
One agent, whichever way the subscriber reaches you.
The same account context, the same authorization limits and the same audit trail, whether the contact arrives as a phone call or a text message.
It resolves it in the thread.
On SMS, web chat and email it authenticates the subscriber, resolves the request and sends the link — with full context, in seconds.
Text message · carrier delivered
And it answers the phone.
Natural inbound and outbound calls that identify the account and take the action live — including a payment link sent mid-call — no IVR maze, no hold music.
Hi Ana, this is Inerxia. Your invoice of $47.20 is five days past due.
Yes, I know, but money is tight this month.
I can split it in two: $23.60 today and $23.60 on the 15th. Does that work?
Yes, perfect, send me the link.
Use cases
Five flows, live on your base.
Each one runs only inside the limits you approve, and each one is measured against your own numbers rather than ours.
Resolve Tier 1 and escalate when it matters.
92% of Tier 1 resolved by AIRetentionPredict churn and stop the port-out before it happens.
−38% churn in 90 daysUpsellingRaise ARPU with the right offer for each subscriber.
+$2.40 ARPU per lineBilling & CollectionsReminders and collections, on autopilot.
+24% revenue recoveredField OperationsConfirm and schedule truck rolls without the dispatch load.
−41% failed truck rollsOr all of it: hand us the whole base and we operate every flow for you, billed on outcomes rather than seats.
How they behave
Rules the agents run under.
Autonomy is only useful if it is bounded. These are the constraints every flow inherits, and they are not configurable away by accident.
Resolution, not deflection
A chatbot that answers a question and files a ticket has moved the work, not done it. Our agents restart the CPE, apply the credit, send the payment link and close the case.
Authenticated before anything happens
The agent verifies who it is speaking to before it reads a balance or touches a service. Every action is logged against the subscriber record with a full audit trail.
Inside the limits you set
You define which flows the agents run, what discounts they may offer and where the ceiling is. They do not improvise a retention deal you did not approve.
Escalation carries the context
When a human in your contact center takes over they get the transcript, the account state and the recommended approach — not a cold transfer and an apologetic customer repeating themselves.
Pricing
Starts at $500 USD per AI Agent
Each agent covers one use case. Add channels — voice, SMS, web chat, email — and the capabilities it needs; both are priced into your quote.
Keep reading.
- GuideHow to reduce ISP churnHow internet providers reduce churn: measure it properly, read the early-warning signals already in your data, fix involuntary churn and time retention offers.
- GuideISP collections and dunning playbookHow an ISP should handle past-due bills: dunning schedules, grace periods, suspension and reconnection for non-payment, payment plans and the metrics to track.
- PricingInerxia pricingHow each product is priced, and what is included with every deployment.
Questions operators ask.
What is an AI agent for an internet provider?
An AI agent for an internet provider is software that answers subscriber calls, texts, web chats and emails and resolves the case itself. Inerxia's agents authenticate the subscriber, read the account, restart equipment, apply credits, send payment links and close the case — and hand a person the transcript and account state when a human is needed.
Can the AI agent help collect a payment?
Yes. The agent explains the balance, offers a payment plan within the limits you approve and sends your own payment link in the call or text thread. Inerxia does not process the payment itself; when your processor confirms it, service restores automatically and the payment reconciles against the issued invoice.
Which channels do the agents cover?
Inbound and outbound voice, SMS, web chat and email. The same agent keeps the same account context, authorization limits and audit trail on every channel. The US product does not use WhatsApp.
How do the agents verify who they are talking to?
The agent authenticates the subscriber before it reads a balance or touches a service. Every action it takes is logged against the subscriber record with a full audit trail.
What happens when a case needs a human?
The agent escalates with full context: the person taking over receives the transcript, the account state and the recommended approach, so the subscriber never repeats themselves. It is a handoff, not a cold transfer.
Can we control what the agents are allowed to do?
Yes. You define which flows the agents run, what discounts they may offer and where the ceiling is. The agents stay inside those limits and do not improvise a retention deal you did not approve.
Watch an agent work a real case from your queue.
Book a 30-minute demo and see inbound voice and SMS handled end to end against your own data — authentication, resolution, payment links and escalation.