They answer the phone. And the texts.
Voice and text agents that authenticate the subscriber, resolve the routine cases end to end, take the payment, and hand a person the full context when a person is actually needed.
Hi Pedro, this is Inerxia. I see you reported slow internet — is that right?
Yes, it has been slow since last night.
I am seeing 180 ms of latency on your CPE. I will restart it remotely, it takes about 30 seconds.
Okay, it is working again.
Two surfaces
One agent, whichever way the subscriber reaches you.
The same account context, the same authorization limits and the same audit trail, whether the contact arrives as a phone call or a text message.
Text agent
It resolves it in the thread.
On SMS, web chat and email it authenticates the subscriber, resolves the request and sends the link — with full context, in seconds.
Text message · carrier delivered
Voice agent
And it answers the phone.
Natural inbound and outbound calls that identify the account and take the action live — no IVR maze, no hold music.
Hi Ana, this is Inerxia. Your invoice of $47.20 is five days past due.
Yes, I know, but money is tight this month.
I can split it in two: $23.60 today and $23.60 on the 15th. Does that work?
Yes, perfect, send me the link.
Use cases
Five flows, live on your base.
Each one runs only inside the limits you approve, and each one is measured against your own numbers rather than ours.
Tier 1 Support
Resolve Tier 1 and escalate when it matters.
92% of Tier 1 resolved by AI
Retention
Predict churn and stop the port-out before it happens.
−38% churn in 90 days
Upselling
Raise ARPU with the right offer for each subscriber.
+$2.40 ARPU per line
Billing & Collections
Reminders and collections, on autopilot.
+24% revenue recovered
Field Operations
Confirm and schedule truck rolls without the dispatch load.
−41% failed truck rolls
Or all of it
Hand us the whole base and we operate every flow for you, billed on outcomes rather than seats.
How they behave
Rules the agents run under.
Autonomy is only useful if it is bounded. These are the constraints every flow inherits, and they are not configurable away by accident.
Resolution, not deflection
A chatbot that answers a question and files a ticket has moved the work, not done it. Our agents restart the CPE, apply the credit, take the payment and close the case.
Authenticated before anything happens
The agent verifies who it is speaking to before it reads a balance or touches a service. Every action is logged against the subscriber record with a full audit trail.
Inside the limits you set
You define which flows the agents run, what discounts they may offer and where the ceiling is. They do not improvise a retention deal you did not approve.
Escalation carries the context
When a human takes over they get the transcript, the account state and the recommended approach — not a cold transfer and an apologetic customer repeating themselves.
Watch an agent work a real case from your queue.
Book a 30-minute demo and see inbound voice and SMS handled end to end against your own data — authentication, resolution, payment and escalation.