Splynx alternative for internet providers The same system of record. Plus the people-work, done.
Inerxia is a Splynx alternative for US internet providers: billing with sales tax, USF and E911, provisioning, ticketing and inventory on one subscriber record — plus AI agents that resolve inbound calls and texts, payment reminders with your own payment links, and QA on every call.
At a glance
Inerxia vs Splynx, line by line.
Both run the record. The groups at the bottom are where the products separate.
| Capability | Splynx | Inerxia |
|---|---|---|
| System of record | ||
| Recurring and prepaid billing | Included | Included |
| Tax and regulatory surchargesSales tax, USF, E911 | Partial or via a partner | Included |
| Subscriber, contract and account records | Included | Included |
| Ticketing with SLA and escalation | Included | Included |
| Inventory and purchase orders | Included | Included |
| Field scheduling and dispatch | Included | Included |
| Accounting syncQuickBooks, Xero and similar | Included | Included |
| Custom report builder | Included | Included |
| Network and provisioning | ||
| RADIUS authentication | Included | Included |
| TR-069 ACS for CPE management | Included | Included |
| OLT / GPON turn-up | Included | Included |
| IPAM and network monitoring | Included | Partial or via a partner |
| Deep WISP toolingQoE shaping, config backups, change control | Included | Partial or via a partner |
| Payments and collections | ||
| Multiple payment channelsInerxia: through your existing processor | Included | Partial or via a partner |
| Embedded payments owned by the vendorOne contract, one reconciliation path | Partial or via a partner | Not offered |
| Payment link sent inside the conversationYour payment link, sent by the agent in the SMS thread or on the call | Not offered | Included |
| Agent negotiates a payment plan autonomously | Not offered | Included |
| The work itself | ||
| Outbound notifications and mass messagingOutage alerts, dunning reminders | Included | Included |
| AI agent answers inbound voice end to end | Not offered | Included |
| AI agent resolves inbound text and chat | Not offered | Included |
| Escalation to a human with full context | Not offered | Included |
| Churn scoring with proactive intervention | Not offered | Included |
| Managed operation billed on outcomesNot seats, not hours | Not offered | Included |
| Subscriber intelligence | ||
| Transcription of every call | Not offered | Included |
| QA score on 100% of calls | Not offered | Included |
| Issue clustering and root cause from transcripts | Not offered | Included |
| Contacts correlated to service locationSector faults surfaced before the tickets | Not offered | Included |
| Live outage triage from inbound contacts | Not offered | Included |
| Detection of issues raised on calls that never became tickets | Not offered | Included |
| Company and track record | ||
| Purpose-built for ISPs since 2015 | Included | Partial or via a partner |
| Large US and Canada installed baseSonar publishes 385+ providers | Partial or via a partner | Partial or via a partner |
| Global footprint outside North AmericaSplynx publishes 1,000+ ISPs worldwide | Included | Included |
| BEAD and grant reporting tooling | Not offered | Partial or via a partner |
| Published M&A consolidation playbook | Partial or via a partner | Partial or via a partner |
Compiled from each vendor’s public product documentation and marketing pages, current as of this page’s last revision. Competitor products change; if you believe a row is out of date, tell us and we will correct it. Nothing here is a quote of a competitor’s pricing or a claim about their internal roadmap.
Being fair
Where Splynx is stronger.
Splynx is a strong system of record with deeper packet-level network tooling for wireless operators and a large international footprint. If network tooling is your main constraint, Splynx may be the better call.
IPAM and network monitoring
Deep WISP tooling
QoE shaping, config backups, change control
Multiple payment channels
Inerxia: through your existing processor
Purpose-built for ISPs since 2015
What Inerxia adds
The work Splynx leaves to your team.
A system of record logs what happened after a person did it. These are the parts Inerxia does itself.
- Payment link sent inside the conversationYour payment link, sent by the agent in the SMS thread or on the call
- Agent negotiates a payment plan autonomously
- AI agent answers inbound voice end to end
- AI agent resolves inbound text and chat
- Escalation to a human with full context
- Churn scoring with proactive intervention
- Managed operation billed on outcomesNot seats, not hours
- Transcription of every call
- QA score on 100% of calls
- Issue clustering and root cause from transcripts
- Contacts correlated to service locationSector faults surfaced before the tickets
- Live outage triage from inbound contacts
- Detection of issues raised on calls that never became tickets
Collections, inside the conversation
Text message · carrier delivered
Switching
Moving from Splynx without stopping the operation.
You do not have to migrate on day one. Most operators start alongside their current system and move the record last.
- 1.
Start with Intelligence
Keep Splynx as your system of record. Intelligence reads the calls and tickets it already generates and hands back clusters, QA scores and the faults nobody mapped.
- 2.
Add agents to the queue
Point inbound voice and SMS at the agents for the repetitive cases only, and measure the deflection against your own numbers.
- 3.
Automate collections
Let the collections agent send reminders and your existing payment links for one cycle, and compare the collection curve before deciding anything.
- 4.
Then migrate the record
Subscribers, contracts, balances and equipment are migrated and verified, then a full cycle runs in parallel. Four weeks to your first cycle; migration, training and support included.
Switching from Splynx.
Is Inerxia a Splynx alternative?
Yes. Inerxia covers the system of record Splynx provides — billing, subscriber and contract records, ticketing, inventory, and RADIUS, TR-069 and OLT/GPON provisioning — and adds AI agents that resolve inbound voice and text end to end, collections reminders and payment plans inside the conversation and analysis of every call.
What does Splynx do better than Inerxia?
Splynx has deeper packet-level network tooling for wireless operators — QoE shaping, config backups and change control — fuller IPAM and network monitoring, and a wide international installed base (Splynx publishes 1,000+ ISPs worldwide). WISPs whose main need is network tooling may be better served by Splynx.
Can we keep Splynx and still use Inerxia?
Yes. Most operators start with Subscriber Intelligence reading the calls and tickets their current system already produces, then add AI agents to the queue for repetitive cases. Splynx stays the system of record until, and unless, you decide to migrate.
How long does it take to migrate from Splynx?
Four weeks to your first full billing cycle in Inerxia. Subscribers, contracts, balances and equipment are migrated and verified against your live base, then one cycle runs in parallel with Splynx; nothing cuts over until it matches. Migration, training and support are included.
Does Inerxia work for fixed wireless (WISP) operators?
Yes. Provisioning covers RADIUS and TR-069 for fixed wireless as well as OLT/GPON for fiber, and most operators we work with run a mix. The subscriber record does not care which medium delivers the service.
Bring your Splynx setup. We will map it for you.
Thirty minutes, your own numbers, and a straight answer about where Inerxia fits. If Splynx is the better call for your situation, we will tell you on the call rather than after the implementation.